TreadSimple support

Let’s get your run back on track.

Find a quick answer below or email us directly. A real person will help you troubleshoot TreadSimple.

Quick help

Start with the simple fixes.

Make sure Bluetooth is on, the treadmill console is awake, and no other app or device is connected to it. Then reopen TreadSimple and try again.

TreadSimple works with treadmills that provide the Bluetooth FTMS standard. Compatibility varies by model.

Wake your sensor, wear it as directed, and check that it is not already connected to another phone, watch, or fitness app.

Open Settings > Integrations in TreadSimple to connect, disconnect, or change automatic saves. Automatic syncing is off by default.

Open Settings > Privacy & Legal > Delete all TreadSimple data to clear local workouts, remembered devices, settings, and credentials.

This does not remove workouts already saved to Apple Health or Strava.

Share safely

Please do not email Strava tokens, authorization codes, workout files, Apple Health exports, or raw Bluetooth packets.

For an unsupported treadmill, use Diagnostics > Review and share report in the app only after reading the disclosure.