Let’s get your run back on track.

Treadmill won’t connect

Make sure Bluetooth is on, the treadmill console is awake, and no other app or device is connected to it. Then reopen TreadSimple and try again.

Open Connection help from the pairing screen, or go to Settings > Diagnostics. If the steps do not solve the problem, choose File a connection report to prepare a support email with your description and recent privacy-safe connection events.

TreadSimple works with treadmills that provide the Bluetooth FTMS standard. Compatibility varies by model.

Heart rate isn’t showing

Wake your sensor, wear it as directed, and check that it is not already connected to another phone, watch, or fitness app.

The heart-rate pairing screen also includes connection help and the same support-report flow.

Apple Health or Strava

Open Settings > Integrations in TreadSimple to connect, disconnect, or change automatic saves. Automatic syncing is off by default.

Delete your data

Open Settings > Privacy & Legal > Delete all TreadSimple data to clear local workouts, remembered devices, settings, and credentials.

This does not remove workouts already saved to Apple Health or Strava.

TV Mode won’t connect

On iPhone, use Control Center > Screen Mirroring and choose your Apple TV or compatible AirPlay display.

Keep TreadSimple open and the phone awake for reliable live updates. A TV disconnect never stops the workout; reconnect from the phone.

The TV is display-only. Pause, lap, resume, and end remain on the phone.